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Job description
Description
Our client has built a longstanding and esteemed reputation for excellence in manufacture in the provision of complex, quality-critical precision machined components and associated assemblies.
Specialising in precision engineering, they deliver high-quality services to the Defence, Aerospace, and Oil & Gas industries.
Their workforce is loyal, highly skilled, and motivated, which empowers them to manufacture and assemble a diverse array of critical components. Their dedication to ongoing investment in both personnel and machinery ensures flexibility, rapid response, and timely delivery.
Role Overview
The Customer Account Coordinator serves as the primary liaison between the company and their clients. The successful applicant will be tasked with managing customer accounts comprehensively, ensuring that inquiries are addressed promptly.
Desired Attributes
Experience in the Aerospace or Engineering sectors is preferred but not mandatory.
Proficient general IT skills are required.
Candidates should demonstrate a working knowledge of Excel.
Familiarity with an MRP system is advantageous but not essential.
Strong communication skills are necessary.
The role involves collaboration with the sales team to achieve monthly targets.
The ability to prioritise and manage tasks effectively is essential.
Candidates must be well-organized.
Key Responsibilities
You will closely monitor and enhance customer expectations regarding On Time Delivery.
You will track potential delays and proactively discuss any risks with the customer at the earliest opportunity.
You will play a key role in prioritising and advocating for production to meet customer expectations.
You will communicate across various levels and coordinate with relevant departments to resolve any technical or quality issues.
You will participate actively in daily production meetings, focusing on the timely completion and delivery of components to customers.
Working Hours
Monday to Thursday: 7:30 AM - 4:30 PM; Friday: 7:30 AM - 12:30 PM
