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Area: Wakefield
Salary: £25,370
Hours: 37.50
We have a full time, office based, Permanent role in the Grange Moor area of Wakefield
Role Description:
You will work as part of team managing order processing and scheduling of installation related work geographical region.
Essential Duties including but not limited to:
Daily management of all engineers diaries, booking and moving works.
Management of an order book
Providing daily updates to your relevant manager of volume of jobs scheduled
Ensuring customer SLAs and KPIs are met on all jobs
Ensuring daily business targets of JPM (jobs per man) and jobs planned are met within SLA
Organise and plan routes to maximise productivity
Strict adherence to engineer skill matrix to ensure FTF (first time fix)
Highlighting any issues to Regional Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
Accurate and consistent updating of system databases
Management of WIP in region
Raising of POs for subcontractors and suppliers
Build and maintain relationships with engineers, sub-contractors and suppliers.
Personal Characteristics
Ability to prioritise and follow customer SLA requirements.
Excellent communication skills both written and verbal
Methodical approach to managing and maintaining your workload
Ability to multi-task and stay calm under pressure whilst targeting backlogs
Team player who can manage their own workload and work well on their own initiative
Exceptional customer service and interpersonal skills
Problem solving skills
Proactive, results driven
Competent in Microsoft Office Applications (specifically Excel)
Flexible approach to work and working hours
Education and Experience
Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.
Good geographical knowledge
Scheduling: 1 year (required)
Desirable
Experience of working with field-based engineers
Experience in working in a target driven environment.
Company Benefits
Competitive Salary, paid monthly
Ongoing training and development
25 days holiday, plus bank holidays
Pension Scheme, matched contribution/salary sacrifice
Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
Life Assurance Scheme
Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out.
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