Customer Service Manager

I am working with a local organisation in Wakefield who are committed to providing exceptional customer service. My client is seeking a passionate and experienced Customer Service Manager to lead and inspire the small team.Key Responsibilities:

• Manage and oversee the daily operations of the customer service team.
• Develop and implement customer service policies and procedures.
• Train, mentor, and support team members to ensure high performance.
• Handle escalated customer enquiries and resolve complex issues.
• Monitor and analyse customer service metrics to improve performance.
• Collaborate with other departments to enhance the customer experience.
• Maintain a positive and motivating work environment.

Qualifications:

• Proven experience as a Customer Service Manager in a manufacturing environment is essential.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving aptitude and a customer-focused mindset.
• Proficiency in customer service software and tools.
• The ability to work in a fast-paced environment and handle pressure.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a significant impact on our customer service operations.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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