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Customer Service

Austin Banks
Posted 19 days ago, valid for 6 days
Location

Wakefield, West Yorkshire WF2 8TY

Salary

£25,000 - £30,000 per annum

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Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job is for a Customer Service role with a leading provider of specialist products across various industries in the UK.
  • The starting salary is £25,000, with opportunities for overtime and a comprehensive benefits package.
  • Candidates are required to have a proven background in customer service and flexibility to work shifts between 7 am and 7 pm.
  • Key responsibilities include managing key accounts, processing rental orders, and providing exceptional customer-focused service.
  • This is a permanent position, and candidates should be self-motivated and able to work independently under pressure.

Customer Service

Our client is a leading provider of specialist products for a wide range of industries, including construction, events, utilities, and offshore oil and gas. They operate across multiple locations in the UK, supporting businesses with tailored, flexible solutions.

Working as a key member of the Customer Service team you’ll be dedicated to ensuring a seamless experience. Your responsibilities will include managing key accounts, processing rental orders, and maintaining accurate records.

Benefits Package:

  • Starting salary of £25,000, with opportunities for overtime
  • Company pension scheme
  • Holiday loyalty program
  • On-site café discount
  • 8-hour shifts
  • Permanent role
  • Shift patterns: Tuesday to Saturday or Sunday to Thursday, with varied start and finish times between 7 am and 7 pm.

Key Responsibilities:

  • Provide exceptional, customer-focused service to both general orders and key accounts.
  • Accurately process detailed documentation to reduce account queries.
  • Coordinate with the Transport Department for necessary item movements.
  • Answer incoming calls promptly and resolve customer inquiries quickly and efficiently.
  • Generate and post invoices daily

Candidate Requirements:

  • An effective communicator with a proven background in customer service
  • Flexibility to work shift patterns between 7am to 7pm
  • Ability to thrive under pressure
  • Self-motivated with the ability to work independently

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.