Customer Service Officer

Are you an experienced customer service professional or have experience in a repairs or scheduling position? Do you have a passion for delivering exceptional service and contributing to a positive community impact? If so, we want to hear from you!
I am working with a local client to recruit a Customer Service Officer for the team in Wakefield. My client is dedicated to providing outstanding service that meets and exceeds customer expectations. They are looking for a Customer Service Officer who shares the same commitment to excellence.
Key Responsibilities:

1. Customer Service Excellence:
   Undertake tasks and duties to deliver a service that meets and exceeds customer expectations, adhering to company vision and values.
2. Team Contribution:
   Be an effective contributor to the overall performance of the team/service area, while supporting the overall organisational vision and values.
3. Policy Application:
   Apply policy and procedures to a discrete area of work, ensuring they meet organisational and customer needs.
4. Relationship Management:
   Maintain effective working relationships with external partners to align with organisational vision and values.
5. Compliance:
   Proactively ensure work is delivered in compliance with all relevant policies and legislation, including Risk Management, Data Protection, Equality & Diversity, Health & Safety, Financial Regulations, Safeguarding, Whistle-blowing Policy, Probity, and Professional Boundaries.
6. Additional Duties:
   Do any other reasonable duties as requested.

What We Offer:

• A supportive and collaborative work environment.
• Opportunities for professional development and career growth.
• The chance to make a meaningful impact on our community and customers.

Requirements:

• Proven experience in customer service within a housing association.
• Strong communication and interpersonal skills.
• Ability to apply policies and procedures effectively.
• Commitment to maintaining high standards of compliance and ethical conduct.
• A proactive and positive approach to problem-solving and teamwork.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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