Customer Support Administrator

Customer Support Administrator

Salary £26,500 per annum dependent on skills and experience

Office Based – Wakefield, West Yorkshire

Hours – 8.30 am to 4.30pm Monday to Friday – flexibility considered

Benefits

• 23 days holiday plus an additional day per full year worked up to a maximum of 25 days
• 8 UK Bank Holidays
• Auto enrolment Pension Scheme – after 3 months’ probation period

Alpacka.co.uk is a small packaging business with a big presence in the digital overprint industry. Located close to Wakefield city centre and the M1 network, we print and supply packaging, including kraft paper bags, eco padded bags and product wraps to a range of clients in various sectors across the UK. We offer and provide environmentally friendly products, for a market that thrives on quick response times, quality and print expertise.

The role

The role combines daily organisation of production and dispatch, along with customer liaison and all related office administration to provide exceptional levels of service. As a small team, (2 in the office) we need someone with a hands-on style, who can multi-task and can be relied on to see things through.  

Responsibilities include but not limited to:

• Handling emails to efficiently process all jobs for production
• Answering the phone, handling enquiries, requests and dealing with queries  
• Booking on jobs and ensuring the accurate and timely completion of job bags, job numbers and PO’s
• Checking for the charging of additional work and extra amends where appropriate
• Liaising with the Shopfloor printers to know the status of jobs for on time delivery
• Working with the Director to explore new business opportunities and creating databases of people to contact
• Organising the ordering and constant supply of shopfloor and office consumables
• Being the main point of contact in the office in the absence of the Director
• Coordinating health and safety activities to ensure compliance
• Dealing with post, holiday booking records, filing and general office organisation

The person

The role is suited to someone who wants to work in a small team and is comfortable working on their own initiative, with minimal supervision.  We want someone who…

• Enjoys administrative tasks and working with specific processes
• Confident in liaising with customers and has a natural ability to build relationships,
• Is willing to adapt and improvise to get things done and on time,
• Is highly organised and can be relied on to pick up the detail,
• Passionately cares about getting things done, even if it takes a little more effort,
• Likes to find lasting solutions as well as being good at problem solving,
• Is inquisitive and want to find ways to improve or develop the business offer,
• Has a strong working knowledge of Microsoft Word, Excel, Power point and Gmail.

Interested in this Customer Service Administrator role?  If you possess the relevant skills and experience then please send your cv by return.

INDLS