Senior Customer Service Coordinator

Senior Customer Service Coordinator 

Heckmondwyke

Up to £30,000 per annum

Well established, large organisation

Elevation Recruitment Group, Business support division are working with a busy and dynamic company based in Wakefield, known for it’s innovative products and exceptional service. We are looking for a motivated and experienced Senior Customer Service Coordinator to join the Customer Service team.

Job Description:

• Understand the full range of products in detail to a high level
• Assist with order processing, deal with amendments and any issues in terms of delays, faults etc.
• Hands on approach – deal with invoicing, PODs and delivery booking
• Lead, mentor, and develop a team of Customer Service Administrators
• Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
• Monitor and evaluate team performance, providing regular feedback and conducting performance reviews.
• Provide training and development opportunities for team members to enhance their skills and knowledge.
• Use of ERP system

Qualifications:

• Proven experience in a customer service leadership role in a busy environment.
• Strong problem-solving abilities with a customer-focused approach.
• Exceptional organisational and time management skills, with the ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office and experience using an ERP system ideally D365

Benefits:

• Competitive salary up to £30,000 per annum.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Company benefits package.