Import Operator

About the Company:We are a well-established, privately-owned freight forwarding and shipping company with over 45 years of industry experience. As a family-run business, we take pride in offering reliable, transparent services, with a strong focus on delivering tailored logistics solutions that consistently meet and exceed client expectations.

Role Overview:We are seeking a detail-oriented and proactive Import Operator to join our dynamic team. This role plays a crucial part in ensuring the smooth and compliant handling of import operations, directly contributing to the timely and effective delivery of our services.

Key Responsibilities:

• Import Coordination: Oversee all aspects of the import process, from initial documentation through to final delivery, ensuring that each shipment is handled accurately and efficiently.

• Customs Compliance: Stay up-to-date with relevant customs regulations and ensure that all import activities align with legal and industry requirements.

• Client and Supplier Liaison: Serve as the main point of contact for clients, suppliers, and agents, providing clear updates and resolving any issues to maintain strong working relationships.

• Documentation Management: Prepare and verify import documentation, including bills of lading, invoices, and packing lists, ensuring accuracy and compliance with regulations.

• Issue Resolution: Quickly identify and resolve any issues or discrepancies related to import shipments, minimizing delays and ensuring high levels of client satisfaction.

• Collaboration: Work closely with the sales and operations teams to streamline processes, improve efficiency, and support continuous improvements across the business.

• Record Keeping: Maintain comprehensive and accurate records of all import transactions for auditing, reporting, and compliance purposes.

Qualifications:

• Experience: Proven experience in import operations or a similar role within the shipping or logistics industry.

• Knowledge: Strong understanding of customs regulations, import procedures, and the documentation involved in international shipping.

• Skills: Excellent communication, negotiation, and interpersonal abilities, with a talent for building and maintaining professional relationships.

• Organisation: Exceptional organisational skills with keen attention to detail, capable of managing multiple tasks and deadlines simultaneously.

• Tech Savvy: Proficient in using integrated IT systems for logistics and supply chain management.

What We Offer:

• Competitive Package: A competitive salary and benefits package, commensurate with experience and expertise.

• Work-Life Balance: A supportive, family-friendly work environment that prioritises work-life balance and employee well-being.

Let me know if you'd like any further adjustments or have additional details to include!