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Role Description:
Essential Duties including but not limited to:
Working to business revenue generation targets monitored daily, including number of jobs attended and assessor productivity.
Analysing and predicting time needed to complete tasks.
Daily management of your area of WIP ensuring each job is followed up daily with notes added.
Handling visits request calls and e-mails from Occupational Therapists and other healthcare professionals.
Scheduling in day and future dated appointments for a team of assessors, achieving maximum productivity for each assessor by analysing skills, location and KPI for each job.
Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with assessor manager.
Highlighting any issues to the assessor manager to minimize downtime and maximize performance.
Accurate and consistent updating of system databases.
Education and Experience
Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English
Previous experience in a scheduling role
Good geographical knowledge
Personal Characteristics
Accurate data entry skills with keen eye to detail
Ability to quickly reprioritise and follow customer SLA requirements
Ability to follow timelines of call history quickly and extract the data required whilst recognising & understanding previous visit history
Excellent communication skills both written and verbal
Methodical approach to workload and ability to follow instructions
Ability to multitask and stay calm under pressure whilst targeting backlogs and work to lists
Team player who can work autonomously
Exceptional customer service and interpersonal skills
Problem solving skills with the ability to introduce preventative actions
Proactive, results orientated and driven
Competent in Microsoft Office Applications. (Specifically, EXCEL)
Flexible approach to work and working hours
Company Benefits
Competitive Salary, paid monthly
Ongoing training and development
25 days holiday, plus bank holidays (with an option to purchase an additional 5 days per year)
Pension Scheme, matched contribution/salary sacrifice
Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
Life Assurance Scheme
Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out.
At NMC Recruitment we review all applications. We may store your information on our database for future opportunities.
