Experienced Sales Order Processor

Experienced Sales Order Processor

Wakefield

Monday to Friday, 08:30 am to 5:00 pm

Competitive salary + Benefits

Are you ready to take the next step in your career with one of the London Stock Exchange’s Top 1000 Companies to Inspire Britain? Join part of a £35m turnover group, as we continue to grow as Yorkshire’s leading manufacturer of high-quality home improvement products, including contemporary extensions, conservatories, orangeries, replacement roofs, and windows and doors in both uPVC and aluminium.

We work with the best people, to provide the best service and to offer the best products. Our employee values are to do the right thing, be different, keep moving forward and succeed together.

About the Role:

We are looking for an Experienced Sales Order Processor to play a key role in our order processing department. This position involves managing a variety of tasks, including processing quotations and electronic orders with a strong focus on speed, accuracy, and attention to detail. You will be working with our in-house software, Window Designer, to ensure that customer orders are handled efficiently and accurately.

Role Responsibilities:

• Process orders and quotations from our dealerships, ensuring accurate input into Window Designer.
• Maintain high-quality service standards to ensure orders are manufactured and delivered on schedule.
• Respond to customer telephone enquiries, providing excellent support and service.
• Build and maintain positive working relationships with internal and external stakeholders, including colleagues, customers, suppliers, and dealers.
• Communicate with dealers via email and phone for order-related assistance.
• Collaborate with other departments to handle special order components, such as shaped frames or extra parts.
• Organise the main mailbox, ensuring timely responses to customer inquiries and escalating any issues.
• Ensure order accuracy and work closely with internal departments to meet deadlines.

Person Attributes:

• Experience: Proven experience in processing window orders and quotations within the window and building industry.
• Communication Skills: Confident and organised individual with the ability to communicate effectively at all levels.
• Technical Knowledge: Driven to develop a deep understanding of the products we supply and manufacture.
• Attention to Detail: Ability to prioritise tasks, meet deadlines, and maintain accuracy under pressure.
• IT Skills: Proficiency in Microsoft Office; experience with Window Designer is an advantage, although training will be provided.
• Problem-Solving: Strong ability to troubleshoot issues and manage time effectively in a fast-paced environment.
• Willingness to Learn: Open to further training and applying new knowledge to daily tasks.

What We Offer:

• Benefits Package: Includes a pension and health cash plan.
• Working Hours: Monday to Friday, 08:30 am to 5:00 pm.
• Career Development: Opportunities for career growth in a supportive, dynamic work environment.

If you are detail-oriented, customer-focused, and ready to grow your career with a leading manufacturer, we would love to hear from you!

Please send your CV and a covering letter detailing your salary expectations and why you believe you are the right fit for this role.