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Join Fujitsu as a 1st Line Support Analyst in Wakefield!
Reed Talent Solutions are working alongside Fujitsu, looking to expand their busy Service Desk in Wakefield with multiple 1st Line Support Analysts.
We are dedicated to making the world more sustainable by building trust in society through innovation. With a diverse range of products, services, and solutions, we are looking for new members to come and join us, bringing with them strong interpersonal and communication skills and the ability to empathise with our customers, resolving issues and creating positive experiences, mirroring our shared values!
Key Responsibilities:
- Provide first-class customer service.
- Resolve customer issues efficiently and effectively.
- Handle phone calls, webchats, and other digital contacts.
- Adhere to agreed SLA's and KPI's.
- Support a key long-term partner through their digital transformation.
Values: We are looking for individuals with strong interpersonal and communication skills. Technical expertise is not required (full training will be provided), we value your ability to empathise with customers, resolve issues, and create positive experiences. If you excel in building relationships and delivering outstanding service, we want to hear from you!
Highly Desirable Skills:
- Educated to GCSE level or equivalent.
- Passion for or interest in IT.
- Excellent customer service skills.
- Strong problem-solving abilities.
- Exceptional verbal and written communication skills with attention to detail.
- Ability to work effectively as part of a team.
- High degree of initiative and creativity.
Key Information:
- Pay Rate: £12.60 per hour.
- Shift Patterns: 40 hours per week, 5 x 8-hour shifts between 7am-7pm. Training period: 9am-5pm.
- Location: Wakefield (full-time on-site).
- Contract: 12 months temporary with potential for permanent opportunities.
- Start Date: ASAP.
If this role interests you, please apply below with an up-to-date copy of your CV. A member of our team will be in touch soon.
