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Rental Administrator
(Domestic and Commercial Vehicle Hire)
c£28,000 per annum
+ performance bonus
Wakefield
Hours of work:
Monday to Friday 8:00 am - 5:30 pm with 1 hour lunch break
Working 1 in 3 Saturday mornings 8:00 am to 12:00 pm
(Although other staff members will be happy to swap with you if you needed to)
About the Company:
Our client is a very well-established family-run business that has been in operation for almost 40 years, starting initially in Barnsley and then expanding throughout Yorkshire to Sheffield, Huddersfield, Leeds, Wakefield, Knaresborough, Barnsley and Bradford.
They have an excellent reputation within their industry and are the largest independently owned car, van, minibus and truck rental company in the region with over 2,000 vehicles in their fleet. Their core business is supplying and maintaining fleets on long, short and flexible-term hire to companies across Yorkshire.
About the Role:
This is a unique opportunity for someone who enjoys a workload that offers variety; as a Rental Administrator/Assistant you will be performing administrative duties and supporting the management team within the depot. You will be given full training on the in-house computer systems and processes however you must be computer literate.
Experience Required:
We are looking for someone with an administrative background, you don’t need experience in a rental position but you do need a positive 'can-do’ attitude and a good sense of humour. You must be full of enthusiasm and have exceptional attention to detail, as well as having a strong desire to learn, and communicate positively with customers and colleagues alike, both over the phone and in person. Teamwork within the admin office / depot is paramount and you must be able to mix and communicate with a wide variety of people, from all walks of life. You will have the ability and experience to manage multi-tasking with ease, maintaining complex schedules and managing a variety of administrative support duties, to deadlines (and enjoy working under a degree of pressure)!
Duties and Responsibilities of the Rental Assistant:
- Verifying vehicle availability, updating reservation systems, confirming bookings and assisting with planning the delivery-driver team
- Extending and closing rental agreements
- Applying a professional approach to all customer communications
- Monitoring damage management and vehicle turnaround
- Ensuring correct billing and allocation of additional charges
- Notifying customers of damages and following the rechargeable damage process
- Collating compliance materials and rental packs for customers
- Raising rental and contract hire invoices for billing
- Liaising with the Credit and Finance Departments
- Liaising with maintenance and sales teams to ensure swift action is taken and expectations are managed
- Liaising with staff at all levels across the businesses various depots and departments
Additional Benefits/Info:
- Holidays - 20 days per annum plus 8 statutory bank holidays, 1 extra day given each year after 4 years’ service, up to 25 days in total
- Pension at 3% company contribution commencing on your first working day
- Bonus Scheme - based on the Rental Depot’s overall performance, is not guaranteed but there to work towards!
- Free on-site parking
- Company Events - Annual Charity events such as Dragon Boat Racing (all family members are welcome to join!)
- Employee Discounts - 50% off when hiring a vehicle
