Scheduling Coordinator

As a Scheduling Coordinator, you will play a crucial role in scheduling and organising engineers for planned and reactive maintenance. This is a high-pressure, fast-moving role that requires strong communication, attention to detail, and the ability to adapt quickly to changing priorities.

Key Responsibilities:

• Schedule engineers for planned maintenance, emergency callouts, and reactive repairs.
• Act as the first point of contact for engineers, ensuring they have the correct job details and support.
• Handle a high volume of inbound and outbound calls, liaising with customers and engineers to coordinate jobs effectively.
• Raise purchase orders and manage spare parts logistics for scheduled jobs.
• Maintain accurate and detailed job records via CRM systems.
• Ensure urgent job changes are communicated effectively to engineers and customers.
• Work closely with the Service Manager to support team improvements and process efficiencies.

Key Requirements:

• Service Coordination Experience: Prior experience in scheduling engineers, planning maintenance, or working in a high-pressure service environment.
• Strong Organisational Skills: Able to prioritise and manage multiple tasks in a fast-paced setting.
• Excellent Communication: Confident on the phone and proactive in dealing with engineers and customers.
• Resilient & Self-Motivated: Thrives under pressure and maintains a high standard of work.
• Industry Knowledge (Advantageous): Experience in Facilities Management, Engineering Services, or Industrial Maintenance is highly beneficial.
• Systems & Process Driven: Comfortable using SAP, or similar service management systems.