Job Title: Support WorkerContract Type: Permanent Salary: £25,965.41 per annum (£27,112.48 per annum is achieved after 18 months successful performance in the role)Working Hours: 37.5 hours per weekWorking Pattern: 4 week rolling rota (shifts between 7.30am-3.30pm & 2.30pm-10.30pm) including alternate weekends and some bank holidaysLocation: Marsh Way House, Wakefield, WF1 3LFIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Support WorkerMarsh Way House is a complex needs service providing short-term temporary accommodation to 48 single people aged 18+ who are homeless or at risk of homelessness. Customers often they have a background of offending, addiction and/or mental health. You will need to think outside the box, adapt and work flexibly to help them succeed.To be successful in this role you will need to be non-judgemental, empathetic and proactive in order to support customers to make better life choices and move on to longer term accommodation. Though some days your resilience will be required, working with customers at Marsh Way House is incredibly rewarding and your input can truly make a difference here.You will provide housing-related support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.About youWe are looking for someone with:

Experience of working with vulnerable people
Experience of delivering structured support and risk management
To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.

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