Deputy Manager

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. 

Do you have the desire to empower and promote independence and an interest in mental health? 

Deputy Manager - £30,000 - £35,000 per annum (Salaries vary depending on experiences)

Hours – 37 hours per week, Monday – Friday, 24 Hour Service – Must have flexibility should the Service require additional support.

Service – Papist Way, Wallingford.

What You’ll Be Doing:

Papist Way is home to 10 residents with acute mental health needs, working alongside the Adult Mental Health Team. Our roles offer employees variety where every day is different whilst also giving a great sense of pride seeing the positive impact you can have on others.

Response is looking for a motivated, organised individual to join the team at Papist Way as a Deputy Manager. The successful candidate will be responsible for the day-to-day management of the service,  ensuring the team provide bespoke packages of support tailored to the needs of the individuals we support. Ensure KPI’s are met and that audits completed on the service are successful whilst demonstrating the service is operating efficiently and legally. Provide management to the team and encourage them to perform at their highest level achievable.

Overall job responsibility: Further detail can be viewed in the Job Description.

• Oversee and coordinate the daily operations of the service.
• Ensure all needs are met for residents according to their support plans, promoting dignity, choice, and independence.
• Identify opportunities for improvement in service delivery and implement changes.
• Act as a point of escalation for complex needs, providing support and guidance to support workers when required. Support the team in management of our most complex cases. Attend professionals meetings, guide and support the keyworker when required. Ensure there is practice reflection and support for the team following serious incidents and client cases that present as particularly challenging. 
• Have oversight of referrals into the service to ensure voids are being proactively managed. Liaise with our referrals coordinator, review assessment notes, contact referrer to facilitate viewings and arrange move-ins with the support of the housing officer.
• Lead, supervise, and support a team of support workers, including setting objectives, conducting continuous feedback meetings (supervision), and providing learning and development opportunities.
• Create and manage rota’s to ensure adequate coverage that meets the needs of the residents.
• Conduct recruitment and onboarding of new employees, administer payroll changes, and ensure compliance to training requirements.
• Conduct monthly contract monitoring and KPI information on the service.
• Have oversight of the weekly medication checks by Senior Support Workers and observe medication assessments to ensure best practice is continuing.
• Coach the key worker of the supported individual and partner with the income team, job centre and clinical team to ensure the individual is in receipt of correct benefits, and money management requirements.
• Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People.

The Successful Applicant:

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. Essential criteria:

• Level 3 Diploma – Lead Adult Care Worker
• A commitment to undertake continual personal development.
• Knowledge of Safeguarding procedures
• The understanding of types of mental health illnesses and the level of care some clients may require.
• Knowledge in the development of a successful team.
• Assessing competence against the Care Certificate standards and the associated duties of team members roles
• Health & Safety knowledge
• Experience managing or supervising a small team in a support environment.
• Previous experience working within a mental health environment, and providing care for those residents.
• IT literate with experience using MS Office packages.
• Experience of supporting team members in the achievement of the care certificate and associated duties of their role
• Ability to communicate effectively with colleagues, clients and members of the public
• Be proactive and identify concerns before they become an incident.
• Able to remain calm when under pressure
• Sensitive to the needs of vulnerable individuals

What We Offer:

• 25 days annual leave and standard bank and public holidays.
• Blue Light card and other discounted shopping.
• Employee Assistant Programme - with access to free counselling. 
• Cycle to Work Scheme (after probation)
• Enhanced family friendly leave.
• Professional qualification sponsorship and study leave. 
• £500 refer a friend bonus scheme. 
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS.
• Free flu jabs.
• Free DBS application.

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Deputy Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 13/01/2025

All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK – Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.