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Rewards and Benefits on offer:
- You will be working Monday - Friday 0900-1700
- 25 days holidays + bank holidays increasing to 28 after 5 years
- Pension - Employee 5% and Employer 3%
- Free Parking on site
- Free Daily Fruit drops
- Free Breakfast for all staff
- Death in service 3 times salary
- Employee Assistance programme
- Discount platform
- Day off for your birthday
- Free flu jabs for anyone that wishes to have them
- Cycle to work scheme
- Salary sacrifice Season ticket for the metro
- Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)
- A very secure, very well-established employer, with long term career progression.
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
- First line response to incoming calls.
- Accurately and speedily set up new claims.
- Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
- Professional handling of calls to ascertain liability and move forward in a positive manner.
- Record all relevant information to reduce potential costs and identify indemnity concerns.
- Makes outbound calls when appropriate.
- Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
- Accurately setting up of new claims with all preliminary tasks completed.
- Proactively manages third party captures.
About you:
- Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls.
- Good attention to detail
- IT literate and competent keyboard skills
- Good communication skills
- Flexible and able to support other areas
- Good communication skills
- Assertive telephone manner to maximise the volume of calls taken
- Ability to take ownership of possible problems
- Ability to work under pressure and with minimal supervision and referrals
- Ability to use own initiative with minimum referrals.
- Flexible approach to tasks required when under pressure i.e. staff absence/holidays.
- Willingness to support new members of staff.
- Works as part of the team/team player.
- Ability to work on own and with minimal supervision
