Back to search
Job Title: Service Desk Manager
Location: Newcastle-Upon-Tyne
Salary: Up to £55,000 + Package
The Client
Our client are the worlds largest HVAC and Air Source Heat Pump manufacturer and fastest growing brand of HVAC products in the UK, and in supporting further growth are looking to expand our team in many of the key areas of our business.
We are currently recruiting for an Air Source Heat Pump Service Desk Manager based at our clients head office in Newcastle to provide technical support on their range of renewable technologies for their growing installer network.
The Role of Service Desk Manager - Air Source Heat Pumps
As a technical support engineer, you will handle post-sale technical enquiries including fault finding, product information, spare parts and more from our installer network. You will be given training in all manufactured products and intrusted to provide the best technical support to our clients customers and engineers.
Key Responsibilities of the Service Desk Manager - Heat Pumps
- Managing a dedicated technical team for heat pumps that covers technical queries, service visits, breakdowns, spare parts and more.
- Ensuring customers receive the best technical service and response in relation to product advice, technical support, breakdowns and product supply.
- Management of a small team to include field engineers and in-house technical support engineers. This team will expand as the division continues to grow.
- In addition, you'll be involved with product training for heat pump installers and service engineers, creating content and marketing tools with support of the office to deliver 1st class courses.
- Helping support and drive the division, which already has substantial turnover, and working with the senior management team to ensure growth is achieved.
Person Specification
- Managing a dedicated technical team for heat pumps that covers technical queries, service visits, breakdowns, spare parts and more.
- Ensuring customers receive the best technical service and response in relation to product advice, technical support, breakdowns and product supply.
- Management of a small team to include field engineers and in-house technical support engineers. This team will expand as the division continues to grow.
- In addition, you'll be involved with product training for heat pump installers and service engineers, creating content and marketing tools with support of the office to deliver 1st class courses.
- Helping support and drive the division, which already has substantial turnover, and working with the senior management team to ensure growth is achieved.
Benefits
- Bonus scheme
- Yearly bonus
- Company car / Car Allowance
- Company events
- Company pension
- Life insurance
- On-site parking
Keywords: Engineer, Technical Support Engineer, Support Engineer, HVAC, Renewables, Heat Pump, Air Source Heat Pump, AC, Air Conditioning, ASHP, Technical Manager, Renewables Technical Manager
Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
