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Job Opportunity: Fines Officer - North Shields
We have fantastic temporary opportunities for administrators/call handlers to join a dynamic team within a Public Sector department based in North Shields (NE29 6AR).
This is an excellent opportunity to become part of an established local Government department. If you enjoy working in a busy office environment and providing top-tier assistance to customers, we encourage you to apply!
- Parking available on-site
- Standard DBS required
- Initial 3-month contract with potential for extension
- Monday - Friday, 37 hours per week
- Competitive pay rate: 11.59 per hour
- Office Based Full Time
Role Overview:
Initially starting as an Administration role, this position will progress into Call Handling once you gain the required knowledge. You will also be responsible for general administrative tasks resulting from the calls you handle.
Key Responsibilities:
- Handling calls related to fines Responding to written queries
- General administrative duties
- Sorting and distributing post
- Photocopying and filing
- Creating and updating records in the in-house system
- Data entry
- Ad hoc tasks as required
- Managing incoming calls and call-backs
- Advising fine payers on payment options
- Supporting those struggling to make payments
- Taking action against non-payers
- Working with spreadsheets, calls, and warrants.
If this role sounds like the right fit for you, apply today! We look forward to speaking with shortlisted candidates soon.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
