- Manage a caseload of unemployed individuals, providing support, training, and guidance to overcome employment barriers and achieve sustainable employment.
- Conduct needs assessments, co-design action plans, improve CVs, enhance interview techniques, identify job opportunities, and monitor progress.
- Build strong relationships with clients, tailoring support, motivating, coaching, and challenging them to reach their potential and secure sustainable employment.
- Conduct regular case reviews, provide ongoing advice and guidance, and refer to specialist stakeholders as needed to ensure continuous progress.
- Meet performance and targets as required by contracts, achieving daily, weekly, and monthly goals set by the Department Manager.
- Provide in-work support to help individuals maintain employment and well-being, identifying and mitigating risks to meet objectives and goals.
- Proven track record of successfully working to targets and managing a caseload of participants to achieve their goals.
- Experience working with external stakeholders, including employers, local authorities, health services, and voluntary organisations, to support participant progression.
- Expertise in supporting, motivating, and advising participants with complex barriers to employment or social inclusion.
- Strong interpersonal skills, with the ability to liaise tactfully and diplomatically at all organisational levels.
- Ability to work under pressure, meet multiple deadlines, and demonstrate a flexible, proactive approach.
- Excellent IT skills, with the ability to maintain confidentiality and understand data protection.