Call Centre Advisor

Customer Service Advisor

£11.44 per hour 

Must be full flexible Monday to Friday 8am-8pm + Saturday & Sunday 9am-5pm

Full time – 35 hours per week

Based in Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role:

We are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join a variety of internal teams. This role will see you dealing with customers of the RAC, providing the highest possible service for these customers, answering any enquiries and helping them with any issues they may be experiencing as well as scheduling service, maintenance and repair work. 

-Answering inbound calls from existing RAC members

-Answering any customer questions and providing high levels of customer service

-Taking details regarding the vehicle breakdown and passing these to the internal despatch team

-Entering vital details into the RAC system

-Keeping the customer updated at all times

Requirements:

To work in the RAC as a Customer Service Advisor, we are not looking for specific breakdown or motor industry experience and we do not expect candidates to have any knowledge of car breakdowns. What we are looking for is experienced customer service people who are used to dealing with customers and working in a fast-paced and high-energy environment:

-Previous customer service experience (essential)

-Excellent timekeeping and punctuality (essential)

-Excellent communication skills (essential)

-Professional telephone manner (essential)

-Call centre experience (useful)

INDCCP