IT & Innovation Lead

MONDAY - FRIDAY: 08.00 – 17.00

35,000 PER ANNUM & COMPANY CAR / CAR ALLOWANCE

People Solutions are looking for an IT & Innovation Lead

You will be based at our head office in Walsall Town Centre but may have to travel to our other offices across the country, as and when required.

Benefits

* After completing probation period

Day to Day Duties

Ensuring that IT requests are responded to and dealt with in a professional and timely manner in line with correct procedure, including escalating to second- and third-line support where necessary
Be able to capture request and problem specifics so that the work item can be progressed effectively
To provide support to the users both face to face and remotely
To locate problems and ensure they get fixed with the support of colleagues and third-party IT support where necessary
To participate in the deployment of new hardware and software including laptops, desktops, mobile phones and tablets
Deploy and manage new VOIP and mobile telephony
Communicate effectively with end users in a timely manner to ensure they are kept informed as to the status of work items
Monitor the health and availability of systems, taking appropriate action where necessary
To review and deploy any new technologies in the market that could be beneficial to People Solutions
To manage our Cyber Security Training programme
To liaise with external stakeholders and suppliers as necessary, including technology partners, Board and Senior Management Team and other employees of People Solutions
Any other duties as directed by the Compliance & Business Support Director

Essential Skills

Ability to think logically with a calm, systematic approach to problem solving
Ability to communicate at all levels
To display a positive and professional approach
Ability to work as part of a team
Have a flexible attitude with the ability to travel as and when the need arises
Exhibit good organisation skills along with the ability to prioritise and manage multiple tasks simultaneously
To be able to work effectively within a fast-paced business environment
To have a willingness to learn
To have experience of configuring hardware including laptops, desktops and tablet computers
Experience of Microsoft desktop operating systems and Microsoft 365 applications
Must have Driving Licence

Training

Apply

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