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Based in Walsall, we are recruiting on behalf of our client for an experienced and professional Service & Installations Manager.
** It is important to acknowledge that although this is a Managerial role, it is a hands-on position and the ideal candidate must have experience of managing a team and their own time to help support engineers working out in the field.
Overseeing a team of three service engineers who install and repair laundry auto-dosing units, mains fed water coolers and boilers, product dispensers and washroom equipment throughout the Midlands. This role would suit a highly motivated, team orientated and experienced Installation Service & Installations Manager.
Duties include, but are not limited to:
- Training service engineers and acting as the escalation point for technical support for service engineers- Conducting plumbing and electrical surveys for equipment installs to ensure accurate costings and resource allocation.- Developing policies and procedures relating to health and safety, installation and equipment service.- Conducting engineer performance reviews, currently a team of 3 engineers.- Carrying out and assigning facilities maintenance duties (including electrical installation/fault finding, PAT testing and EICR).- Planning the daily workload of the team, allocating appropriate resources to ensure that work is carried out to the customer’s satisfaction.- Strategic planning of departmental capacity.- Analysing, reporting and presentation of departmental performance data to ensure that existing KPIs are met.- Routing and reviewing of planned maintenance/service contracts to ensure accuracy and optimal efficiency of engineer’s time.- Refurbishment of returned equipment.
Key skills/Requirements
- Electrical installation and maintenance.- NVQ Level 3 Electrical Installations or 18/19th Edition- Service engineering/facilities maintenance management or supervisory experience.- Full Clean driving licence.- Basic plumbing knowledge / experience.- Ability to work under pressure and on own initiative.- Be flexible and committed.- Have a positive can-do attitude.- Be an excellent timekeeper.- Ability to work under pressure and meet deadlines.
Other duties will include, attending service calls and diagnosing and repairing faults.
Please note: a DBS check (criminal record) will be required for this role and will be completed once you start.
Please remember, this role involves managing a team whilst supporting and working out in the field.
To apply for this role, please submit your updated cv today
