Job Title: Benefits Officer - Temp

Company: Optima Plus Recruitment

Location: Hybrid (predominantly remote with occasional office presence) Walsall.

Hours: Full-time, 37 hours per week

Daily Rate: 18.53 per hour (PAYE), 25.12 per hour (Umbrella).

About Us: Optima Plus Recruitment is a leading recruitment agency dedicated to connecting talented individuals with rewarding employment opportunities. We specialize in matching skilled professionals with reputable organizations across various industries.

Job Description: As a Benefits Officer, you will be responsible for supporting the assessment, payment, and recovery of housing and council tax benefits. You will provide advice and assistance to customers and stakeholders, both in person and through various communication methods, while ensuring compliance with legislation, government performance standards, and client policies.

You will play a key role in delivering a responsive and progressive service to benefit customers, contributing to the continuous improvement of performance in benefit administration.

Responsibilities:

Assist in delivering a high-quality, customer-focused service to achieve key targets.
Process benefit applications, report changes, and notify claimants of their results.
Identify potential fraud and refer cases to the Investigation Team.
Liaise with internal departments and external agencies, including the Citizens Advice Bureau and DWP.
Provide comprehensive advice and handle detailed correspondence, telephone calls, and personal visits.
Maintain and monitor systems to ensure client standards are met.
Process complex cases, including exemptions, backdate requests, and Rent Officer referrals.
Support effective communication within the team and contribute to ad hoc projects.

Requirements:

Relevant experience in Housing Benefit and Council Tax rebate assessment.
Strong customer service experience with a focus on understanding and meeting customer needs.
Extensive knowledge and experience in benefit legislation and procedures.
Strong numerical and financial calculation skills.
Proficiency in using NEC systems (formerly Northgate and Sx3).
Ability to process complex benefit applications and identify potential overpayments.
Experience using various computer systems to manage and update customer records.
Ability to work independently, manage your own workload, and meet deadlines.
Knowledge of welfare benefits and the ability to signpost customers where necessary.

How to Apply: If you meet the above requirements and are interested in this exciting opportunity, please submit your CV along with a cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!

Application Deadline: 28th October 2024

Optima Plus Recruitment is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating a diverse and inclusive workplace environment.