Scheduling Administrator

We are seeking an organised, confident person with good customer service skills  to join our client in Walsham Le Willows as a Scheduling Administrator, working within their Customer Services department.

This role is offered on a full-time, permanent basis and the working hours are 09:00 – 17:30 Monday – Friday and a salary of £22,800 per annum. There may be some flexibility regarding hours.

The Company

Our client work within a rapidly growing industry and are seeking new team members in order to keep up with demand. This is an exciting time to join the business, and professional development will be available for the right candidates.

The company are a property maintenance company who provide a wide range of services to customers all over the UK. These include gas and electrical safety inspections, Legionella testing, CO and smoke alarm repairs and installations working in a lovely rural setting, with a supportive team.

The Job

The purpose of this role is to follow the company process to schedule the work of engineers within geographical areas. Liaising with customers in a polite and professional manner. Working within a busy and friendly team this role will include the following duties:

• Communicating professionally and in a timely manner to schedule bookings with customers and tenants
• Using in-house systems efficiently
• Effective management of engineer’s diaries ensuring that are fully utilised wherever possible
• Communication of information related to specific jobs to Engineers by email
• Escalating issues regarding the scheduling of booking to managers
• Following the complaints procedure at all times
• Supporting the successful resolution of complaints and queries through communication with customers and engineers
• Performing any other duties as reasonably requested such as general office tasks such as generating letters, photocopying and filing

The Requirements

• Possess exceptional verbal and written communication skills
• Excellent time management skills
• Ideally previous experience within a similar position where scheduling is a responsibility, though those with a background in administration/operations with good customer service skills will also be considered
• Highly organised and accurate to ensure all tasks completed successfully
• Flexible and able to deal with shifting priorities
• Excellent time management skills
• Competent in the use of range of software packages
• Have experience of working to targets and KPI’s
• A team player who is able to work on own initiative

Important Information

A driving licence and access to your own vehicle due to the rural location of the employer’s office, which is not accessible via public transport

We aim to respond with specific feedback to every applicant via email within 14 days. However, as we are a small two-person independent agency, if we are extremely busy this may take longer. If you would like feedback sooner, then feel free to contact us via email and we will come back to you ASAP.

About Horizon

Horizon Search and Selection Ltd is owned and run by Gemma and Kate from our private offices in Bury St Edmunds. We’ve been in business for 12 years but have a combined 30(ish!) years’ recruitment experience between us. We’re friendly recruitment folks and love what we do. Here, we are acting as an employment agency on behalf of our client, the employer. We act as the ‘introducers’, so if you are successful, you will be directly employed by our client. We never share your details with anyone (including our client) without your consent. Any questions? Get in touch!

GDPR

Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.