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Our client, a growing and well-established organization, is seeking an experienced Account Manager to join their dynamic team in Walton-on-Thames. This role focuses on supporting and advising clients throughout their journey with the company, identifying improvement opportunities, and ensuring exceptional service delivery.
Benefits Include:
- Hybrid working arrangement for improved work-life balance
- Car allowance
- Free on-site parking
Key Responsibilities:
- Provide daily support to clients, acting as their main point of contact
- Identify and recommend improvements to enhance the client experience
- Seek opportunities to reduce client costs while maintaining service quality
- Upsell additional services when appropriate to meet client needs
- Manage and resolve escalated issues within the team
- Conduct site visits and oversee set-ups as required
- Review and cross-check client invoices for accuracy
- Analyse client reports and provide actionable insights
Experience Required for This Role:
- Proven experience in account management with a client-focused approach
- Strong communication skills, both written and verbal, with the ability to manage challenging situations
- Proficiency in Microsoft Office, particularly Excel
- A proactive mindset with the ability to think creatively and identify solutions
- A personable and approachable demeanour, focused on making a positive impact
Apply now to join this exciting opportunity and become a vital part of a growing organisation!
