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Job description
Demon Recruitment Group is looking to recruit a number of Telephone Agents to join a leading client in Walton Upon Thames.
You must live within 30 min travelling time for this role.
You will need exceptional communication skills for this role and be confident dealing with people on the telephone.
This role is completely office based so please only apply if you are happy with 100% office based - The working hours are as follows and will include a mixture of the Monday - Friday shifts stated plus 1 Saturday per month from 9.00 am - 1.00 pm
Monday-Friday
8.30am - 5:00pm
10am - 6.30pm
Saturday (one per calendar month)
9.00am - 1:00pm
Duties:
路 Taking/Making inbound and outbound calls to discuss repayments
路 Speaking to customers on chat
路 Taking payments
路 Negotiating payment arrangements if a customer cannot pay in full
Background
路 Customer service or retail experience (2 years preferred)
路 Excellent communication and people skills
路 Confident phone manner
路 Friendly and empathetic, with good active listening skills
路 A positive attitude and reliable
路 Able to work in a fast-paced environment with the ability to provide information quickly and clearly
路 Ability to problem solve and provide customers with options
Previous experience is not required for this role, the training team will provide a bespoke training programme to ensure you have the skills and knowledge to exceed in the role.
Immediate Interviews available - apply now
Demon Recruitment Group confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
