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Role: Senior Planner
Contract: Tep to Perm
Salary: £17.82 umbrella rate
Location: Walton, KT22
Sector: Social Housing
Purpose of the role:
To manage the planning teams and provide an effective and efficient service and to support the work of the Service Delivery teams. Manage the work-load of planners, to ensure the most efficient and profitable management of all works.
Day to Day duties:
- Manage and oversee all aspects of operational administration being carried out by your direct reports
- Produce weekly performance reports including gathering, recording and checking accuracy to achieve KPI success.
- Oversee and support the Scheduling Teams in the allocation and booking of works
- Ensure Accuserv is utilised in closing down jobs to secure month end application, and that supporting paper work is in place to back up applications.
- Successful management of dashboards and works in progress to comply KPI requirements.
- Liaise and report any risks to jobs to the service delivery manager
- Maintain correspondence, telephone and email protocol
- Oversee your team and offer support in raising and Inputting of works orders in accordance with contract requirements
- Ensure prompt resolution of queries & complaints received by phone, fax, email, letter are dealt with in line with service standards
- Check all operatives have confirmed their work by 8.30am and tenants are informed of an potential delay by no later than 9am.
- Check system for emergencies every 30 minutes and issue emergencies within a timely manner to ensure targets are meet
- Ensure diaries are full daily and immediate attention is given when Operatives become free and work is allocated asap, scheduling works into diaries for up to 35 operatives daily
- Booking appointments with residents
- Dealing with the further works whilst operative are on site and arranging appointments
- Respond to telephone variations by seeking approval from duty surveyor so Operatives may continue on the site through to completion and update system
Requirements:
- Social Housing experience
- Senior Planning experience
If you have senior planning experience in the social housing industry, and are interested in this role please apply today with your up to date CV.
Or, Call Leah Seber at Build Recruitment for more information.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
