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Cleaning Contract Manager
Permanent Opportunity
Wantage/ Oxfordshire
Salary: £30K to £35K Dependent on experience.
Hours of Work: Monday to Friday 40 hours. (You will normally work 40 hours per week, Flexibility is required, and your hours may need to be changed to cover for absences and to meet business needs. (you will manage your time)
Note:A Criminal Records Bureau check may be carried out for this role.
The Role
To provide operational support at contract level and ensure that all operational requirements of the contracts are met.
To interface with clients and ensure the Operations Manager is kept fully informed of any issues that evolve on site as necessary.
To manage all directly employed staff including Area and Site Supervisors.
Responsibility for compliance with health & safety and environmental procedures and legislation.
Complete conversance with company procedures and organisation
Key Result Areas
Operational planning at contract level with responsibility for contract performance and monitoring, ensuring all operational requirements of the contract are met.
Client interface.
Recruitment, training, performance management & retention of staff.
Management of budgets and provision of reports.
Notification of any health and safety, environmental or premises management concerns to the Health & Safety Focal Point or Environmental Focal Point.
Ensuring Calber is always presented in a positive manner.
Compliance with all existing company systems, procedures, and work practices.
Establishment of excellent interpersonal relationships with Calber clients, suppliers, employees, and other outside agencies.
Responsibilities
The role of Cleaning Contract Manager is vital as you are co-ordinating the operations function ensuring client satisfaction at Calber sites. It is important that clients, staff and other outside agencies are greeted in a warm, friendly, courteous and professional manner. It is important to believe that you work in the best Facilities Management organisation in the country. Clients should have their enquiries dealt with as soon as possible. You are responsible for keeping up to date records and developing management systems. You should be courteous and respectful to your colleagues at all sites and at all times.
Duties will include:
Provision of operational support at contract level, ensuring that all operational requirements of the contracts are met. This includes the provision of cover cleaning operatives, often at very short notice and may require the Contract Manager to personally clean the site if cover cleaning operatives cannot be sourced.
Operational planning at contract level with responsibility for contract performance and monitoring. The Operations Manager must be informed of any issues.
Client interface. This will include listening to the clients, taking notes, advising the client when you hope to get back to them, investigating, solving issues if possible and reporting back to clients as promised, keeping the Operations Manager and other staff / Directors informed as necessary.
Management of all directly employed staff including Area and Site Supervisors including recruitment and selection, training, performance management and staff retention. Checking documentation to confirm employee identity, address, right to remain and work in the UK etc in accordance with Calber procedures.
Management of budgets in liaison with the Operations Manager.
Collation and reporting of management information and the development of management systems.
Contact point for enquiries from Calber departments including sales, stores, administration, accounts, HR and payroll.
Stock control - ensuring that sites have correct stock products and levels on site.
Provision and maintenance of Site Reference Manuals at all sites in designated area including Health & Safety documentation, Environmental documentation and COSHH data sheets.
Carrying out risk assessments as required and sending them back to the Health & Safety Focal Point.
Be aware of and proactive in following the Company Environmental Policy, report any noted non-conformances in respect of instructed Environmental procedures to Environmental Focal Point.
Attending new client site meetings, assisting with setup and provision of staff. Liaising with HR regarding TUPE transfer.
Maintaining a friendly and helpful attitude to clients and staff and ensuring Calber is always presented in a positive manner.
Use of computer system in accordance with Calber procedures, including email.
Occasional tasks from the office at the discretion of the management and any additional ad-hoc duties as required.
Understanding and implementing Calbers organisation, services, standard procedures and policies.
Taking part in training and meetings as required.
Informing the HR Manager of any personal or health issues that are causing concern and Payroll Department any change of personal information such as home address, telephone number etc.
Quality aspects
To follow and ensure staff follow standard operating procedures.
To demonstrate Calber values in regard to customer service, courtesy to all clients, suppliers, work colleagues and other agency professionals.
Personal development
To participate in the staff appraisal programme, identifying personal strengths and weaknesses and personal development needs.
Other duties
Other duties that may be required as requested by the Operations Manager, Operations Director or Joint Managing Directors.
It is against the law to smoke inside any Calber premises or company vehicles.
You may smoke within a designated smoking area outside the building.
Complete confidentiality regarding client details and Calber work practices is essential under the Data Protection Act 1994 and if breached, could result in disciplinary action and possibly dismissal.
PERSON SPECIFICATION
Fill clean driving licence.
Good understanding of numeracy and literacy.
Good Decision Maker
Excellent Negotiation skills
Willingness to take responsibility.
Professional Attitude and good general awareness.
Friendly and helpful.
Excellent Communication and organisation skills.
Confident team leader.
IT skills
Ability to learn quickly.
Ability to interpret information.
Awareness of need for strict confidentiality
Good attention to detail
Hands-on approach
Positive outlook
Good sense of humour
Self-confident, resourceful, and innovative
Copes well under pressure
Excellent social and interpersonal skills
Calm and methodical approach
Company Benefits.
25 days holiday plus 8 public holidays.
Pension contribution minimum (3%)
Employee Recognition Scheme
Cycle to work scheme!
Employee referral scheme
To apply for this excellent opportunity, email your CV NOW!
Concept Resources are an equal opportunities employer.
