- 5+ years experience in a similar role
- Knowledge of current British & European Lighting standards
- Working knowledge of CAD and Dialux/Relux and BIM
- Providing strategic, technical, and lighting design guidance to ensure that the company's design and commercial commitments are met.
- Developing all necessary policies and procedures to ensure sound lighting design decisions are made.
- To support the sales and customer service teams to deliver exceptional customer service and exceed sales & profit budgets in line with the sales strategy and business plan.
- Acting as a champion and ambassador of the company, its values, mission and purpose to our customers.
- Achieve company Sales & Profit budget
- Provide lighting design support to both internal and external customers
- Identify innovative solutions for the development of new product solutions
- Increase commercial opportunities through enhanced technical competence
- Provide lighting calculations and designs on behalf of internal and external customers
- Support lighting payback calculations (ROI) on a project-by-project basis in order to meet customer expectations
- Support the growth of the business and sales team by working closely with customers:
- Undertaking and performing site surveys and customer meetings o Liaising with customers directly on their lighting design schemes
- Undertaking and performing site surveys and customer meetings if required
- Liaising with customers directly on their project product requirements
- Provide technical support to both internal and external customers
- Provide product datasheets and related information for all products
- Generation and management of electronic design files (BIM, CAD, DIALux etc)
- Manage all product data required for information and quotation purposes
- Be knowledgeable and able to apply relevant industry and segment guidelines, standards and regulatory requirements and be able to translate these to the sales team
- Maintain an orderly workflow according to priorities
- Maintaining accurate records (CRM)
- Being knowledgeable about products and services offered by the business
- Being aware of market trends and competitors
- Assist in development of systems and procedures to make your role more successful
- Maintain a positive attitude that promotes a culture of growth through sales across the business
- Continue the philosophy to always communicate effectively, providing a knowledgeable and intimate service to all internal and external customers.
- Improve the presentation of schemes to customers so that they are much more informative. A picture board presentation so that the customer sees the calculations and images of product so they understand what’s being proposed and where
- Assistance with design reviews for new products as required
- Assisting with maintenance of company website (providing datasheets and LDT files)
- Increase efficiency and service levels both internally and externally via ongoing maintenance and development of Microsoft Dynamics and any other suitable software packages
- Maintain and protect company assets including phone, computer and other equipment issued to the employee.
- Managing & reviewing responsibilities with Freelance Lighting Designers
- Updating CRM software with all customer interactions
- Manage workload to ensure proactive completion of tasks with customer always coming first
- Answering customer lighting queries
- Production of product documents o Creating datasheet
- Lighting design schemes for customers
- Assisting CST & BDM's with customer take offs
- Proactive monthly technical report of activity, performance, data and updates
- Update company employees on relevant changes to industry standards and regulations
- Review technical software requirements and renew appropriate licenses
- Review and analyse lighting and product design requirements for the year. Look for trends and make recommendationsÂ
- Minimum of HND/Degree in Engineering or Science based subject or equivalent technical competence
- Minimum of 5 years’ relevant lighting industry experience with team management and technical and commercial submissions.
- Comprehensive knowledge of current British and European Standards relating to lighting
- High level of technical knowledge relating to lighting products and associated components
- A high level of IT literacy
- An excellent working knowledge of CAD, light planning software (Dialux or Relux) and BIM.
- Able to engage effectively with staff at all levels with different levels of technical knowledge.
- Strong interpersonal skills
- Strategic thinking skills
- Critical thinking skills
- Experience of meeting demanding delivery deadlines
- Good planning and problem-solving skills.
- Proven ability to develop innovative solutions for increased productivity
- Strong organizational and clear communication skills
- Excellent presentation skills and comfortable presenting to large audiences at internal or external conferences and seminars if required
- Hard working, diligent and dedicated
- Independent working but also a team player