- Monitor and manage customer accounts to ensure timely payment of invoices.
- Chase overdue payments via phone, email, and letter, maintaining professional communication.
- Maintain accurate records of communication and follow-up actions.
- Prepare and send out regular customer statements.
- Process payments and allocate them to the correct accounts.
- Reconcile customer accounts and resolve any discrepancies.
- Liaise with the sales and finance teams to resolve any queries that may delay payments.
- Review customer credit limits and perform credit checks when required.
- Produce regular reports on aged debt and payment trends.
- Assist with the preparation of monthly reports and forecasts.
- Provide support for audits and year-end processes.
- Proven experience in a credit control or accounts receivable role.
- Strong communication and negotiation skills.
- Excellent organizational skills and attention to detail.
- Ability to work under pressure and meet deadlines.
- Strong Excel skills and the ability to work with financial data.
- A proactive, solutions-oriented approach to problem-solving.
- Ability to build and maintain effective working relationships with both customers and colleagues.
- Knowledge of legal collections processes would be an advantage but is not essential.
- Prior experience in credit control is essential.
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- A supportive and friendly work environment.