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Arcas Technology is partnered with a leading Construction company based in Surrey who are currently looking for an experienced Desktop Support Engineer to join their business on a permanent basis.
Responsibilities:
- Provide deskside and remote technical support to end-users, resolving hardware, software, and network-related issues in a timely manner.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals, ensuring optimal performance and compliance with company standards.
- Manage user accounts and permissions in Active Directory, including setting up new users, resetting passwords, and troubleshooting access issues.
- Assist with the deployment and management of Office 365 applications and services, ensuring seamless integration across devices.
- Troubleshoot and resolve issues related to Windows operating systems, including patching, updates, and performance optimisation.
- Support and maintain endpoint management tools such as Intune, ensuring devices comply with security policies.
- Conduct regular hardware audits and coordinate with procurement for replacements or upgrades.
- Provide proactive and reactive technical assistance to on-site staff, including troubleshooting hardware issues, software errors, and connectivity challenges.
- Document incidents, resolutions, and best practices in the company’s knowledge base for future reference.
- Offer basic training and guidance to end-users on IT policies, systems, and tools to improve efficiency and reduce recurring issues.
Key Skills & Experience:
- Windows
- Azure
- Active Directory, Group Policy, DHCP, and DNS
- Office 365
- Remote working technologies - e.g. DirectAccess / VPN / Intune
- Endpoint Manager
If you believe that you are well-suited for this role, we kindly request you to submit your CV to Andy Dale at Arcas Technology.
