Customer Service Adviser

Job Title: Customer Service Adviser     

Basis: Full time Permanent Employed Role.

Location: Office Based in Peterborough.

Target: Minimum of 12 Months experience in telephone-based customer service or sales environment.

Rewards: Starting salary of £20,500. Monthly commission of approximately £500 subject to individual performance.  Incremental increases in line with role progression. OTE £27,000.

Role Progression:  Opportunities to join our Trainee Mortgage Adviser programme or Mortgage Academy subject to performance and application.

Working Hours: Monday to Friday only, working a mix of early shifts 9AM-5:30PM and late shifts 11AM-8PM weekly. No weekends required.

Timeline: Immediate interviews and start date.

IMH is part of The New Homes Group, the UK’s leading new homes mortgage specialist.

IMH is dedicated to delivering a Lifetime of Mortgage Services to our existing customers. We have over 70,000 Lifetime Members and each year over 10,000 of our members will see their existing mortgage rate expire and will return to us to arrange their new mortgage deal.

As Customer Service Adviser you will be key in our re-engagement strategy to ensure we contact our members in good time for their mortgage review.  This is a telephone based so you will be articulate and engaging.  As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused.  You will already have good experience in customer service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential.  Your desire to excel while delivering a first-class customer experience is most important of all.

Your career is important to us. We are passionate about training and development to help you realise your full potential. We pride ourselves on the number of colleagues who have developed and progressed with us into many new and varied roles.  This particular role represents a fantastic introduction to mortgage and financial series for those with career aspirations in this sector.

Main Purpose of Job:

• Initially, a range of mortgage customer service responsibilities including maintaining and updating detailed and accurate client records.
• Re-engaging and preparing our Lifetime clients for their mortgage review appointment with our Mortgage Advisers.
• Delivering the highest level of customer service and professionalism to our mortgage customers.
• Helping customers with increasingly complex mortgage related enquiries as you develop experience.
• Fulfilling all role-based learning and development objectives.

Required Knowledge, skills and qualifications:

• Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
• Able to accurately record and assess information in live contact environments.
• You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set.

Benefits: 

• Permanent Full Time Role.
• Extensive induction coupled with an ongoing training, support and development program.
• 28 days paid holiday including Bank Holidays.
• A flexible approach to working hours. *
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension. *
• Generous Staff referral bonus scheme. *
• Death in service cover. * 
• Free Blue-Crest Prevention plus Health Screening. *
• Beautiful offices based in a countryside setting in a converted barn with free on-site parking.

(*T&Cs Apply)

If this role sounds of interest, please forward your CV by clicking Apply Now, or call  Elliott Pennell on (phone number removed).