- Lead the CRM program, overseeing development and implementation
- Create behavioural, lifecycle, and RFM-based email programs to drive daily sales
- Focus on automation and triggered emails to enable scalable CRM efforts
- Collaborate with data and product teams to identify buying patterns and create programs for repeat purchases
- Manage operational and customer satisfaction emails, ensuring a seamless brand experience
- Deliver ongoing performance reports and dashboards
- Hands-on content creation to drive engagement and repeat purchases
- Produce blog posts, social media content, and video materials to support promotions and product launches
- Ideate loyalty programs, refer-a-friend initiatives, and case studies to enhance customer retention
- Highlight customer success stories, product launches, and unique builds through creative content
- Ecommerce B2C experience is essential
- Proven experience as an email/CRM manager, with a strong understanding of automation, APIs, and segmentation
- Ability to use data to craft highly targeted and effective email campaigns
- Experience in content creation (copy, social, video) and a desire to develop these skills further
- Familiarity with modern email platforms (e.g., Brevo or similar)
- Positive, proactive attitude with a strong desire to learn and grow
- Results-driven approach in line with a high-performance company culture
- Interest in tech, gaming, or consumer electronics is a plus
- Strong organizational skills to manage multiple projects efficiently
- Excellent communication skills to collaborate across departments
- A good sense of humour and a team spirit—they believe in achieving success together while enjoying the process
- 25-day holiday + bank holiday
- Free Parking
- Modern Building
- Day off Birthday
- Tea & Coffee
- Christmas Party
- Discretionary Bonus depending on performance