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The roleDay to day, you will need to coordinate the daily activities of a Housing Associations' maintenance workforce. In doing so, you'll provide a high-quality, customer-focused maintenance service that ensures compliance with relevant safety and building legislation.You will be responsible for managing the scheduling system and ensuring that appointments are made within agreed timescales and views are monitored and kept up to date. This will involve a high level of communication with our operatives, staff, managers and customers, ensuring a high standard of customer service.This role is office-based, and you will work in a hybrid model. You will work for a Housing Tenancy Association and will take in-coming calls from tenants and staff regarding repairs to property and building maintenance. The right fit
- A good working knowledge of scheduling systems.
- Administrative experience is advantageous.
- You'll have strong communication skills both written and verbally.
- You will need organisational and planning skills and the ability to prioritise workloads.
- You will be required to multitask and work without supervision as well as part of a team.
- Keyboard skills and knowledge of Windows and specialist supportive software and vehicle tracking and management systems.
- Experience of working in a customer-facing environment.
- Experience of working within a construction / maintenance services environment is advantageous.
- The post holder may on occasion be required to travel to other offices and therefore have the ability to travel to Birchwood, Warrington.
Who we areWe provide responsive repairs, planned works, renewables, facilities management and new build services to tenants across the North West.Over 40 years, we've grown from a small, family-run business into a multimillion-pound company employing over 200 permanent employees.We work in places where we can make a difference and operate across the housing and construction sectors, in care and support, and in education, training and careers.What we offer
- A range of flexible working options.
- 27 days of paid annual leave each year in addition to 8 bank holidays.
- Up to 9% employer's contribution to the pension scheme (match funded).
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Monthly staff lottery scheme.
Next stepsIf you like what you've read so far and think you've got what it takes to join our team, apply using the information below. Our Talent Acquisition team will review your application and will be in touch shortly.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
