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Your new companyWe are working in partnership with a large Housing Association / Letting service in the Warrington area. They are looking to recruit staff on a hybrid working basis to help in their Customer Resolution team. This is a fast-paced working environment which will see you solve complex queries and complaints of a housing / letting nature. The Housing Association services the whole North West and helps different councils to manage their extensive property portfolio. Your new roleThe position is being offered full-time Monday to Friday with a hybrid model in place working from home 2 to 3 days per week. Working hours are from 08:30am to 17:00pm. Some of your duties will include but not limited to.
- Responsible for the logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements.
- Support the complaints process to ensure compliance with policy and regulatory requirements.
- Work closely with Complaints and Quality Assurance Officer and Team Manager to ensure a seamless complaints process is delivered.
- Liaise with tenants / maintenance engineers / internal team in order to investigate complaint points raised.department.
- Provide information as and when required to contribute towards comprehensive reports to support investigations and suggest final responses to the team where appropriate.
- Highlight any operational risks identified during the complaints handling process to the compliance team
What you'll need to succeedExcellent communication skills, both written and verbalProven history within an office based complaints handling / customer service positionFinancial services experienceAccurate and fast administrationWhat you'll get in returnHybrid model - working from home on Mondays and FridaysGreat city centre locationCompetitive salary and between £25,000 to £27,000 per annumWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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