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We are seeking a an enthusiastic and dedicated Customer Service team member to join our team in Warrington. This associate will play a key role in ensuring a seamless and positive experience for customers by providing an expectational level of customer service. The ideal candidate will be responsible for handling customer queries, providing product information, and ensuring a high level of customer satisfaction.
Client Details
Our client is a leading player in the Industrial/Manufacturing sector with over 5000 employees in over 70 countries worldwide. With a strong commitment to innovation and quality, they have established a reputation for excellence in their field. The company is based in Warrington and has a diverse and inclusive workforce.
Description
- Managing all customer relationships acting as a first point of contact for customers.
- Providing product information and resolving any emerging problems that our customer accounts might face.
- Liaise with other departments within the business to offer a well-rounded service to the customers.
- Quotation management, producing accurate quotations based on customer requests.
- Process customer orders timely and accurately.
- Maintaining professionalism and ensuring customer needs are met.
- A deep understanding of the company's products allows for more effective customer service.
Profile
A successful Customer Service Team Member should have:
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Strong ability to work within a team.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, priorities, and manage time effectively.
Job Offer
- An estimated yearly salary of 26,000 (experiance dependent).
- A rewarding career in the Industrial / Manufacturing sector.
- A supportive and inclusive work environment.
- Opportunities for professional growth and development.
