Customer Service Manager

Your new companyMy client, a leading utilities organisation based in Warrington, is seeking a professional Customer Service Manager to join their team on a permanent basis. The organisation is dedicated to providing exceptional service and innovative solutions to a variety of customers and clients alike.Due to the expansion of the customer service team, they are now seeking a skilled Customer Service Manager to manage a team of advisors and team leaders. Your new roleBased within contemporary offices, the position is being offered, full-time, Monday to Friday, with a hybrid model in place. Some of your duties will include but not limited to Manage and develop a team of advisors and leaders, ensuring high performance and job satisfaction Lead the wider team in delivering exceptional customer service across all channels, phone, email, online, ensuring timely and accurate resolutions to enquiries and issuesTrack key performance indicators such as customer satisfaction, response times, and issue resolution rates.Regularly review and analyse team performance to identify areas of improvement Continuously assess and improve customer service processes to increase efficiency Work closely with other departments, operations, compliance, accounts to ensure smooth service delivery Ensure the team adheres to industry regulations and company policies, maintaining high standards of service at all times Utilise customer feedback and insights to make informed decisions on service improvementWhat you'll need to succeedMinimum of 3-5 years of experience in a customer service management role, ideally within an office-based environment Proven experience managing and developing teams with a track record of driving performanceStrong analytical and problem-solving skills with the ability to identify trends and implement effective solutionsWhat you'll get in returnCompetitive salary Pension scheme and private healthcare 25 days annual leave, plus bank holidays Free parking Hybrid model What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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