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Role: Service Parts Supervisor
Location: Warrington
Salary: 30,000 - 34,000 dependent on experience
Main Responsibilities:
- Answer telephone calls and emails from Customers, Service Managers and Engineers, assisting with identification of all parts supplied by company
- Liaising with suppliers and manufacturers to determine item specifics and availability
- Utilise various manufacturers help desk information platforms
- Raising Service Parts Quotations
- Assigning parts to live jobs in the ERP system, applying customer discounts where required
- Raising Parts Sales Orders and arranging dispatch of goods either through direct manufacturer delivery or from stock inventory
- Raising Purchase Orders accurately and efficiently
- Dealing with Engineer job returns and return items to stock
- Dealing with internal enquiries for parts identification, pricing, and availability
- Provide regular updates and Parts lead times
- Utilise Molson Group warehouses to organise stock to arrive at required destinations
- Tracking orders through pallet and courier networks
- Assisting the Workshop in the supply of parts required
- Supervise a team of people to ensure that required workload is complete and carried out to the required high standard
- Liaise with department personnel to assist and action any administration queries
- Must ensure that any Health and Safety concerns are immediately escalated to Line Manager
- Must ensure that company supplied uniform and PPE is always worn according to company policy
- To carry out any other duties required by Line Manger
Experience / Qualifications:
- Good general level of Education including English, Maths and IT
- Service and Parts background desired, product training will be provided
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