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Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer service with accurate and up to date knowledge. The role will ideally be hybrid and comes with a competitive salary.
Training and Quality Assurance Manager duties:
- Ability to design training materials, modules and resources for varied partners
- Develop induction programmes for new starters and deliver training sessions for new and existing staff to include workshops, webinars and e-learning platforms
- Continually refine and update training content to adapt to business needs and industry trends
- Call monitoring and constructive feedback to ensure high levels of customer service are adhered to
- Work closely with all clients with some travel required to visit client sites
Training and Quality Assurance Manager skills required:
- Proven experience in designing and delivering training programmes
- Travel industry experience is preferred
- Excellent communication and presentation skills
- Familiarity with learning management systems and e-learning tools
- Flexibility to travel to partner locations during onboarding
Additional information:
- Excellent opportunity for career development
- Hybrid working
- Employee recognition programs
- Competitive salary
