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Collections Team Lead (Contact Centre)
Warrington
£30,000 + Company Benefits + 30 Days Holiday + Pension
Do you have experience working within collections and looking to work in a Contact Centre looking to join a leading innovative communications group in a role that will be Monday-Friday, and offer stability and long term progression opportunities?
On offer is the chance to join a growing company that specialise in helping businesses engage with their target audiences through innovative, technology-powered marketing solutions.
The ideal candidate will be an experienced Team Leader responsible for managing a team of Legal Collection Agents. This team serves as the primary point of contact for customers who have received Debt Recovery Letters, handling tasks such as processing payments, setting up payment arrangements, and addressing customer inquiries.
The ideal candidate will possess a strong understanding of departmental processes and compliance requirements
The Role
- Ensure agents are meeting required KPI
- Ensure all agents meet required compliance standards
- Ensure agents provide debtors with the required information, utilising client systems and available evidence to maximise the collection opportunity.
The Person
- Have a strong understanding of the departments processes and compliance
- Able to work under pressure and with initiative, including being creative with ideas for projects
- Local to Warrington
Keywords: Onboarding, Embedding, Team Leader, Contact Centre, Training, Manager, Warrington
Reference Number: BBBH17099
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website
