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An experienced Contact Centre Team Leader is required to support this leading & well-respected not-for-profit business to lead a& develop a team of agents as well as successfully handling any customer escalations. This role is based in their office in the Warrington area.
Client Details
Michael Page have partnered with a well-respected & leading not for profit business and they are looking for an experienced Contact Centre Team Leader to join their Warrington team on a 6 month FTC. This has the opportunity to be extended or go perm!
Description
As a Contact Centre Team Leader you will:
- Support the Manager in the delivery of best in practice front-line customer service
- Ensure the implementation of the improvement plan across the team
- Track the performance of the team and offer suggestions for areas of improvement
- Carry our performance reviews with various staff members to ensure they are working towards their KPI's
- Taking a proactive approach to customer care, ensuring high customer satisfaction.
- Have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the relevant CRM systems.
Profile
To be successful in this role:
- Have experience of managing a multi-channel/multi-disciplinary centre
- Have a positive and proactive attitude
- Strong communication skills
- Ability to work in a team
- Strong leadership skills
- Can commute to the Warringotn office
Job Offer
In return, our client can offer:
- 6 month FTC with the possibility of being extended or going perm
- Free on-site-parking
- Competitive salary on offer
- Career prospects
