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Are you looking for a rewarding role where you can make a difference in people's lives? We are currently seeking a Customer Service Administrator to join our client's team, who specialise in working with higher needs groups. This is a fantastic opportunity to provide vital support and excellent customer service to those who need it most.
Could you be the next Customer Service Administrator for our wonderful client?
Contract Type: Permanent
Working Pattern: Full-time, working 5 days per week - this will include some weekend work.
Hourly Rate: £11.56 (rising in April)
Responsibilities:
- Manage inbound and outbound calls to provide information, support, and assistance to customers
- Handle customer inquiries and issues in a professional and empathetic manner
- Maintain accurate and up-to-date customer records and documentation
- Collaborate with internal teams to escalate and resolve complex customer queries
- Coordinate with team to ensure the overall well-being of customers
- Assist with scheduling appointments and coordinating transportation for customers
- Contribute to the continuous improvement of customer service processes and procedures
Requirements:
- Previous experience in a role that included providing excellent customer service
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Empathy and sensitivity when dealing with vulnerable people
- Strong attention to detail and organisational skills
- Ability to work effectively as part of a team
- Flexibility to work on a rotating shift schedule
- Proficiency in Microsoft Office Suite
If you are a compassionate and dedicated individual with a passion for helping others, we would love to hear from you. Join our client's team and be part of a positive and impactful organisation.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
