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URGENT VACANCY - CUSTOMER SERVICES - BIRCHWOOD - WARRINGTON - IMMEDIATE START
Direct to consumer, apparel and footwear brand/retailer based in Birchwood Park near Warrington, UK. We design and develop our products in the UK, manufacture in the near & far east and then ship directly to our customers, with our own ecommerce store as our only sales channel.
We have ambitious objectives over the next decade with the team believing all targets are achievable through new product category launches in shoes and womenswear alongside the creation of paid media, CRM activity and further international growth to amplify the great product / brand assets we have already created.
Reporting to our Customer Service Manager, you’ll be involved in the day to day engagement with our customer base, responding to enquiries and feedback through multiple contact channels. If you are an enthusiastic, engaging individual and want to join us on our exciting journey please apply today!
Requirements
- Responding to customer enquiries through email, live chat, and social media
- Providing information about new and existing products.
- Tracking and processing orders and refunds.
- Performing administrative tasks as assigned by Manager.
Essential Experience and Skills
- Extensive customer service experience, ideally online
- Strong organisational skills
- Computer literate, proficient in MS Office (Outlook, Excel, Word)
· Excellent Verbal and Written Skills
- Great Attention to detail
- Ability to follow process but also use own initiative to support the customer experience.
- Ability to work as part of a team and on your own.
- Understand the importance of brand tone and engaging with customers.
