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Your New Company
Become a part of a dynamic and progressive company that places a high value on customer satisfaction and employee growth. This organisation is known for its unwavering commitment to excellence and delivering superior services to its clients. You'll be joining a team that promotes a collaborative and inclusive culture, ensuring a positive and engaging work environment. The company is based in Birchwood, Warrington and deals with Housing Association and Letting across the North West/
Your new role
- As a Customer Service Administrator, you will be the first point of contact for customers, handling enquiries and providing exceptional service.
- Your responsibilities will include managing tenant accounts, processing maintenance queries, and resolving any issues that arise.
- You will also be responsible for maintaining accurate records and ensuring that all customer interactions are logged and followed up appropriately.
- This role requires a proactive approach to problem-solving and a keen eye for detail.
- Any other reasonable task requested by the directors would also be included.
What you'll need to succeed
- To be successful in this role, you should have previous experience in a customer service or administrative position.
- Excellent communication skills, both written and verbal, are essential.
- You should be highly organised, with the ability to manage multiple tasks simultaneously.
- A positive attitude and a strong commitment to providing outstanding customer service will set you apart.
- You must be comfortable working within a small team and confident to engage with office and external staff to build strong relationships.
- This role requires a lot of data entry tasks; therefore, you should have good attention to detail and be able to work in a fast-paced environment, including additional IT skills (including Microsoft, such as Word and Excel).
- It is imperative that you have excellent attention to detail and organisational skills.
What you'll get in return
- Based in Warrington, temporarily with an opportunity for full-time employment after a short probationary period, Monday-Friday, 09:00-17:00.
- Competitive salary between 25,000-25,500 depending on experience.
- Training and progression opportunities.
- You will have the opportunity to work in a supportive and friendly environment where your contributions are valued.
- Free on-site parking
- Company pension scheme
What to do now
If you are interested in this position, please apply now and send an updated CV for consideration.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
