Customer Service Advisor

The Recruitment Co.

Posted 16 hours ago, valid for a month

Warrington, Cheshire WA5 3LP, England

£13.6 per hour

Full Time

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Sonic Summary

The position is for a Customer Service Advisor based in Warrington (WA5) with a pay rate of £13.60 per hour, paid weekly on Fridays.
The role requires a commitment to high levels of customer satisfaction and involves making outbound calls to discuss outstanding bills and payment plans.
Candidates should have the ability to handle sensitive situations with vulnerable customers and diagnose issues through effective communication.
This is a full-time role, requiring 37 hours of work per week, with a fixed 4-week rota that includes working 1 in 4 Saturdays.
Full training will be provided, and interviews are set to take place in December with a start date of January 13th.

Customer Service Advisor based in Warrington (WA5)

Offering £13.60 per hour, paid weekly - every Friday

Start date: 13th January

Interviews taking place in December

We are recruiting on behalf of our fantastic client based in Warrington, within this role you will be joining an existing team within a customer service department. Full training will be provided!

The Role

Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
Making outbound calls to customers with outstanding bills, discussing their finances and setting up a payment plan to resolve the debt.
Ability to deal sensatively with vulnerable customers
Diagnose customer issues through detailed questioning and active listening.
Investigate and interpret data held on a number of different systems.
Manage customer expectations and set and agree timescales for actions to be performed.
Review own performance statistics and take responsibility for personal development.
Ability to be able to respond to and resolve written customer contacts.

The Hours: Full time, 37 hours per week.

Monday - Friday; 8am-8pm,
Working 1 in 4 Saturdays
Fixed 4 week rota

The Pay: £13.60 per hour

Paid weekly, every Friday

If this sounds like the role for you then apply now!

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