Back to search
Are you passionate about making a positive impact on people’s lives?
Do you excel in communication and customer service?
If so, we have the perfect role for you!
Reed Talent Solutions are working with United Utilities on the search for Customer Advisor Advanced to join our dynamic team (Metering Delivery).
Why work at United Utilities?
Be part of a team based at our fantastic facilities, where you'll have access to a range of amenities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion!
United Utilities believes in the power of diversity, and we're excited to welcome candidates from all backgrounds. Our goal is to build a team that reflects the richness of our diverse customer base.
Who are United Utilities?
United Utilities is proud to be an essential service provider to seven million customers across the North West. We bring clean, clear water to three million households and 200,000 businesses and take their wastewater away so our customers can simply get on with their day. Our 5,000 employees are key to achieving our ambitious vision and plans, and we all work together to provide a great service to our customers.
Role Details:
Job Title: Customer Advisor Advanced (Metering Delivery)
Location: Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP
Contract: Temporary Assignment
Start Date: ASAP (flexible for individuals to start separately or together)
Working Hours: 2 weeks of 8am - 4pm, followed by 1 week of 10am - 6pm, rotating
Role Responsibilities:
We are seeking enthusiastic individuals to provide friendly customer service through phone interactions. To succeed in this role, you must prioritise your workload, react quickly, and work accurately, all while maintaining integrity, sensitivity, and empathy.
- Deliver the highest levels of customer satisfaction and service at each interaction.
- Manage customer contacts from receipt to resolution, ensuring all promised actions are completed and customers are kept informed.
- Gather customer data to ensure records are complete.
- Investigate and resolve customer queries to their satisfaction.
- Plan a schedule of works against household and non-household targets.
- Monitor schedules throughout the day, keep customers updated, and plan any required top-up work.
- Build effective working relations with other UU teams as well as the Contract Partner’s field operations.
- Undertake ad-hoc projects and activities as required by Metering Delivery.
Skills, Qualifications, and Experience:
- Excellent communication skills - written and verbal.
- Great customer service skills.
- Demonstrates high levels of attention to detail.
- Maths and English GCSE (Grade C/4 and above).
- Working experience of Microsoft Office applications.
- Ability to deal professionally with internal and external colleagues across all levels.
- Manage own workload and work under own initiative and to strict deadlines.
- Understand and work within regulatory rules for handling written and telephone contacts.
- Ability to work as a team to deliver high performance.
If you have the experience detailed above, and are interested in this amazing opportunity, please apply for the role with the most updated version of your CV.
Thank you for considering this opportunity. We look forward to reviewing your application!
