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Warrington
Customer service representative
Customer Service Representative

Customer Service Representative

Davies Talent Solutions

Posted 8 hours ago, valid for 6 days

Warrington, Cheshire WA3 6GA, England

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

A leading specialist lender of consumer finance is looking for a Customer Loan Specialist to join their team in a hybrid role.
The position involves completing customer due diligence, assessing affordability, and guiding customers through loan options while handling both inbound and outbound inquiries.
Candidates should have experience in a fast-paced, outbound calling environment and possess strong communication and problem-solving skills.
The role offers a competitive salary with an additional £500/month bonus potential, along with comprehensive training and development opportunities.
A minimum of GCSE level qualification or equivalent is required, and experience in a regulated environment or knowledge of the sub-prime market is highly desirable.

Do you thrive in a fast-paced environment where you can make a real difference?A leading specialist lender of consumer finance is seeking a passionate and results-oriented Customer Loan Specialist to join our growing team.--- HYBRID POSITION ---- About the Role:In this exciting role, you'll play a pivotal role in bringing new customers on board. You'll be responsible for completing customer due diligence, assessing affordability, and guiding customers through their loan options. You'll also be making outbound calls and handling inbound inquiries to progress applications to completion.What You'll Do:

Verify customer identity and income through thorough due diligence checks.
Assess financial affordability by analyzing income and expenditure.
Conduct telephone consultations to establish accurate monthly outgoings.
Provide clear explanations and complete quotations to empower customers to make informed decisions.
Actively progress applications through outbound calls.
Handle customer and dealer inquiries regarding application status.

Who You Are:

A confident and articulate communicator with strong written and verbal skills.
A natural problem solver with a keen eye for detail.
Experienced in a fast-paced, outbound calling environment (ideal).
Proven ability to work independently and manage your time effectively.
A team player with a supportive and inclusive approach.
Experience in a regulated environment (a plus).
Knowledge of the sub-prime market (highly desirable).
Minimum GCSE level qualification or equivalent.

What We Offer:

Competitive salary and bonus potential (£500/month on top of salary).
Comprehensive training and development opportunities.
Supportive and collaborative work environment.
Opportunity to make a positive impact on customers' lives.

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