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An exciting opportunity has arisen for a Digital Customer Service Advisor to join a dynamic team in Warrington. This role offers the chance to work in an environment that prioritises learning, development, and growth. The successful candidate will play a crucial role in servicing online customer queries and ensuring regulatory responsibilities are met. If you have a background in customer-facing roles and a positive approach to learning, this could be the perfect role for you.
What you'll do:
- Servicing inbound contacts regarding online account queries.
- Providing customers with professional and friendly service via live chat, telephone and email.
- Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
- Resolving all customer account queries efficiently and in a timely manner.
- Liaising internally with other departments to resolve customer queries.
- Ensuring that any escalations are raised promptly and correctly to maintain customer satisfaction.
What you bring:
- Experience working in a fast-paced environment.
- Strong written communication skills.
- Ability to deliver best-in-class customer interactions.
- Positive approach to learning new things.
- Curiosity about the industry.
- Excellent communication skills.
- Strong problem-solving abilities.
What sets this company apart:
- Extra Rewards: Unlock bonuses to boost your income.
- Future Security: Build savings with monthly pension contributions.
- Family Support: Enhanced Maternity & Paternity Pay for life's big moments.
- Refer & Earn: Get rewarded through our 'Refer a Friend' program.
- Peace of Mind: Death-in-service benefit for financial security.
- Smart Savings: Enjoy discounts and cashback from top retailers.
- 24/7 Healthcare: Access virtual GP services anytime for you and your family.
- Mental Wellbeing: Get support through counselling and self-help resources.
What's next:
Ready for an exciting career move? Don't miss out on this fantastic opportunity!
Apply today by clicking on the link. We look forward to receiving your application.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
