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Opportunity
The Head of Corporate Services is a strategic leadership position within my clients organisation, forming a key part of the Senior Leadership Team (SLT). Reporting to the CFO, this role is responsible for managing and developing Corporate Services across accounts, tax, payments, banking, outsourced services, and in-country teams (ICTs).
The role balances operational oversight with client relationship management, ensuring the highest levels of client experience (CX). You will also lead efforts to innovate and automate processes using tools such as Xero and Xero Practice Manager, ensuring data-driven insights, operational efficiency, and actionable KPIs.
By fostering a culture of upselling and client retention, the Head of Corporate Services plays a pivotal role in the growth and success of the company
Role
- P&L Full responsibility of the P&L for Corporate services. Working with the SLT and Operational board to deliver agreed targets.
- Strategic Leadership: Provide leadership and direction for the Corporate Services team, ensuring alignment with their goals and delivering exceptional client experiences.
- Client Relationship Management: Act as a senior point of contact for key clients, handling escalations, leading solution discussions, and building lasting partnerships.
- Operational Excellence: Oversee the delivery of high-quality, timely outsourced services across accounts, tax, and payments.
- Team Leadership: Inspire, motivate, and manage a team of 10, including 3 Team Leaders, fostering a culture of ownership, excellence, and collaboration.
- Technology and Automation: Leverage Xero, Xero Practice Manager, and other tools to enhance automation, improve workflows, and provide insightful management data and KPIs.
- Financial Oversight: Take full ownership of the Corporate Services P&L, delivering against agreed revenue, cost, and margin targets.
- Supplier and Partner Management: Manage relationships with Local Service Providers (LSPs) and in-country teams, ensuring reliable, cost-effective, and seamless service delivery.
- Upsell and Retention Culture: Instil a proactive approach to identifying opportunities for additional services, driving retention and client satisfaction.
- Continuous Improvement: Lead innovation efforts, refining processes and developing new products or services to meet client needs.
- Data and Reporting: Provide the SLT and Board with regular updates on operational performance, highlighting successes, risks, and areas for improvement.
EXPERIENCE
- Fully qualified accountant (ACCA preferred).
- Extensive experience in a multi-client, outsourced services environment.
- Proven success in managing remote teams and external partners.
- Strong background in leveraging technology to drive operational efficiency and insight.
- Familiarity with Xero, Xero Practice Manager, or equivalent platforms.
- Experience working with senior leadership to deliver on strategic objectives
PERSONAL ATTRIBUTES
- Client-Centric: Passionate about delivering exceptional client experiences.
- Innovative Leader: Continuously seeks ways to improve processes and develop services.
- Proactive and Strategic: Able to anticipate challenges and drive actionable solutions.
- Inspiring Manager: A motivational leader who fosters collaboration and accountability.
- Data-Driven: Strong analytical mindset, with the ability to translate data into actionable insights.
- Team Player: Works collaboratively with the SLT, CFO, and Operations Director to achieve shared goals.
