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Warrington, Cheshire
Customer service representative
Internal Sales & Customer Service Representative

Internal Sales & Customer Service Representative

New Ventures Recruitment Ltd

Posted 6 hours ago, valid for 12 days

Warrington, Cheshire WA12DS, England

Full Time

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Sonic Summary

The Internal Sales & Customer Service Representative position is located in Warrington and focuses on providing exceptional service to customers while supporting internal teams and field sales.
Candidates should have previous experience in telesales, particularly in upselling, cross-selling, and account management, with a strong emphasis on B2B sales.
The role requires proficiency in Microsoft Office and familiarity with SAP systems is preferred, along with excellent communication and relationship-building skills.
The salary for this position is £26,000, with the potential to earn an additional £3,000 in commission per annum based on target achievement.
This opportunity is ideal for individuals with a passion for sales and customer service who are looking to grow in a dynamic and supportive environment.

Internal Sales & Customer Service RepresentativeLocation: Warrington

We are looking for a dynamic and customer-focused Internal Sales & Customer Service Representative to join our client’s team in Warrington. This is a pivotal role, acting as the key link between customers, internal teams, and the field sales organisation, ensuring a seamless service experience across all business channels and product segments.

Key Responsibilities:

Create and manage customer quotations in line with pricing procedures.
Provide accurate product information to customers and liaise with technical sales when required.
Work closely with field sales to generate and fulfil demand opportunities.
Gather and share market intelligence on customer and competitor activity.
Achieve sales and margin targets for assigned accounts.
Build and maintain strong relationships with key customer contacts.
Support product campaigns and follow up with customers for potential orders.
Handle inbound customer queries and provide excellent service.
Ensure compliance with Health & Safety policies.
Carry out any additional duties as assigned by the line manager.

Skills & Experience Required:

Previous experience in telesales, including upselling, cross-selling, and price/product negotiations.
B2B sales experience with repeat customers and account management.
Experience working in a target-driven environment.
Strong communication and relationship-building skills.
Proficiency in Microsoft Office (Outlook, Excel, Word).
Knowledge of SAP systems (SAP R3, SAP CRM, SAP CIC) is an advantage.

Personal Attributes:

Professional and confident communicator
Self-motivated and results-driven
Organised with excellent attention to detail
Team player with a proactive approach

Salary: £26,000 basic Commission is £3,000 per annum at 100% target achievement, paid quarterly with the potential to double this if the target achievement is exceeded.

Excellent benefits

This is an excellent opportunity for someone with a passion for sales and customer service to grow within a fast-paced, supportive environment.

If you're interested, please get in touch today!

New Ventures Recruitment Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy

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